Is the Web Developer a Member of your Customer Care Team?
There is no doubt that a good web designer has an important role to play in terms of ensuring that your business interactions are effective. This extract identifies the principal roles and how they might be of benefit to all the departments within the organization. The first line of supervision comes from the department which is commissioning the online resources. For example the marketing executives might want a certain product to have prominence on the front page. The vision comes from the team but the web developer will implement it.
Interacting with external customers
If you have ever visited a website which gives you a headache then you will know the true value of a web developer. They have to test the colors and graphics in order to ensure that they are not inconveniencing the individuals who surf on the page. This is painstaking work which might take up the best part of six months before you can finally present pages which are ready for the commercial world. In addition you have to test the concept on a regular basis.
Although your web developer will not necessarily have face-to-face discussions with your buyers, there are always forums through which queries can be raised. Ensure that everyone within the organization is encouraged to look at all the service provisions that are proposed. If you are unhappy about anything then you need to take up the issue with the technical team. Normally they will have solutions that work on a multiple frame. This holds true regardless of whether they are on the server or content sections.